Shipping Policy

At Biothon Lifecare, we are committed to providing a seamless and reliable shipping experience for all our valued customers. This Shipping Policy outlines important information regarding the shipping process, delivery options, timelines, and related terms and conditions. Please read this policy carefully before placing your order.

  1. Order Processing:
  2. a. Once you place an order on our website, it will be processed within 1-2 business days. Orders received on weekends or public holidays will be processed on the next business day.

    b. We will send you a confirmation email with your order details, including the shipping address and tracking information, once your order has been shipped.

  1. Shipping Methods:
  2. a. We partner with reputable shipping carriers to ensure prompt and reliable delivery of your products. The shipping method may vary depending on your location and the size/weight of the items ordered.

    b. Standard Shipping: We offer standard shipping services for most orders. Delivery times may vary based on your location but typically range from 3-7 business days within the continental United States. International delivery times may vary.

    c. Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options at an additional cost. This service provides faster transit times, usually within 1-3 business days within the continental United States. Please note that expedited shipping may not be available for all locations.

  1. Shipping Rates:
  2. a. Shipping rates are calculated based on the total weight, dimensions, and destination of the package. The applicable shipping charges will be displayed during the checkout process before you complete your order.

    b. From time to time, we may offer promotional shipping rates or free shipping for specific products or order values. Such promotions will be clearly communicated on our website or through our marketing channels.

  1. Address Accuracy:
  2. Please ensure that your shipping address is accurate and complete to avoid any delivery delays or misplacements. We will not be responsible for any undeliverable shipments due to incorrect or incomplete addresses provided by the customer.

  1. Order Tracking:
  2. a. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

    b. Please note that tracking information may take up to 24-48 hours to become available after your order has been shipped.

  1. Order Modifications and Cancellations:
  2. a. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.

  1. Lost or Damaged Shipments:
  2. a. In the unlikely event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.

    b. For damaged shipments, please retain all packaging materials as they may be required for the claims process.